Success Stories

Discover inspiring success stories from real people who worked with us and turned challenges into triumphs.

Workflow Hub

The staff and support are second to none at the workflow hub. They are polished, proficient, accessible, professional, and always there to offer advice and support. It is very reassuring knowing that if we are struggling with staffing issues, the workflow team are on hand to support with our documents. They work with our practice and set up clear guidance for all staff to follow. We have never had any issues with the work produced and will continue to use this excellent service.

The document workflow hub has been a God send! Not just to GPs but also to our entire workforce. The time we have freed up for all staff to concentrate on other aspects of work has been vast. We also feel very assured our coding is 100% accurate and actions from letters are dealt with in a much more timely manner than they were before. Any issues we identify are dealt with quickly by LPC and having a small dedicated team at LPC that works for our practice we have found really works for us as they serve as a point of contact and we build relationships with them.

We would like to say thank you for brilliant communication and service regarding the workflow hub - it has massively helped with our day to day workload, the letters are very efficiently actioned and it has made the working day much lighter for us all!

Claims Service

The person that gets the most benefit is our Clinical Coding and QOF lead. But in addition both Myself and the partners agree that the work you are doing is just super for us and saving us a great deal of stress and worry. The detailed reports you share has helped us look at things differently and realise that with some minor tweaks and adjustments we can increase our income and improve coding knowledge across the teams - especially the clinical teams. We are delighted with the work so far. Not least as it takes away a burden from us with the assurance of it being done well, on time and with a greater understanding of individual patients care that crosses into other domains and is often missed. I wouldn't hesitate to endorse you wider if you ever needed it.

Prescription Hub from practice

We sincerely appreciate the excellent work that your team is doing processing prescriptions.

The huge demand on our telephones currently sadly sometimes overshadows the good work of the prescription hub as we do not see the levels you are taking from what would potentially be an even larger load. We appreciate your forward thinking of new ways of working of how your team can further support practices.

Communication with yourself re-patients concerns/complaints or anything needing some clarity is always approachable and responsive - thank you.

Your team have been a fantastic help, was lovely to speak with.

Reception Support Service

We are extremely pleased with the exceptional support we have received. The team has been incredibly responsive and understanding from the very start. They are a lovely group of people who not only fit right in but have also quickly adapted to our unique way of working. Their flexibility and willingness to go above and beyond have made a significant difference to our workflow, and we couldn't be happier with their dedication and professionalism.

200,000

Patients

400+

Primary Care Professionals

160+

Own Work Force

22 Blackburn with Darwen Practices

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Testimonials

Thank you to all the staff at the prescription hub for your help, care, and support during the last few months. I was struggling to understand and juggle the ordering of my sister's palliative care medication, and you took that worry away. I cannot Thank you enough for informing me of any changes and helping to synchronise everything, so I was not having to call in for her pain medication every week. For making a stressful situation easier at that time is something I will be forever grateful for.

Fantastic service and the employees genuinely want to help. So easy to get through to which is refreshing. Also, when I send an enquire, I usually get a quick response within a couple of hours! I appreciate this proactive behaviour.

I write to commend you and your staff for the professional, friendly manner at which they dealt with my query. After the worry of my father not taking his medication correctly, I feel that blister packs will be a great way of keeping track. Thank you for contacting the pharmacy on our behalf and arranging. Much Appreciated as always, keep up the good work.